Shipping & Returns Policy

 

We are proud to offer free standard shipping within the United States. Priority and Express options are available for additional costs.

Estimated Shipping Times:

Standard Shipping: - 3 to 7 business days

Priority Shipping: 2 to 4 business days

Express Shipping: 2 business days

 

States outside of the contiguous 48 states, such as Alaska, Puerto Rico, and Hawaii will not always have a free shipping method available to choose from.

PO Boxes may also require additional shipping costs.

Please allow up to 10 business days for your order to arrive. If you have any questions or concerns, do not hesitate to reach out to our support team via email at support@freedom-grooming.com

 

Returns

We take pride in our Freedom Grooming products and want you to be happy using them. All of our products carry a 30-day return policy. If you are not satisfied with a product you purchased from freedom-grooming.com, you can return it for a refund within 30 days of your receipt of the product. For products purchased from an authorized dealer, including Amazon, their return policy applies — please contact them directly for more information. To the extent allowed by applicable law, products purchased from an unauthorized retailer are not covered by our return policy.

If you wish to return part of your order, we will refund the purchase price of each item from your original order.

  

U.S. Customers

If at any point in the first 30 days you decide that you're not 100% satisfied with your new products, return them for a full refund—no questions asked. Simply contact us and someone from our team will be happy to help you process that request.

Products must be returned in like-new condition with the original packaging to be eligible for a refund. Consumable products (shaving cream, post shave, skincare, etc.) must be at least three quarters full to be eligible for a refund.

Our return policy is applicable only to orders placed on https://www.freedom-grooming.com

 

Please note that our return policy does not apply to single refill replacement blades, monthly subscriptions and recurring charges, or extra accessories for the FlexSeries device. Single refill replacement blades, monthly subscriptions, and extra accessories are non-refundable.

 

Return shipping labels are not provided by Freedom Grooming at this time.

 

In order to process a return, please take the following steps:

1. Email support@freedom-grooming.com with your name, order number, and your request for a return or exchange.

2. Place the items you would like to return back in the original packaging, with all components just as you received them.

3. Make sure your name and order number are clearly visible within or on the return parcel so our returns warehouse can verify who the return is for.

4. Please ship your return to the following address.

FREEDOM GROOMING EL136
1100 Cranbury South River Road
08831 Monroe Township, NJ
 
5. Once you have your returns tracking information, please provide it to our support team by emailing us at support@freedom-grooming.com - or by including the tracking information in your original email you used to start your return process.  We require the return tracking information be sent to us in order for us to enter your information into our returns system. This is so our team can get it scanned in properly, and get your funds refunded as quickly as possible. Returns without tracking submitted to our support team will not be able to be refunded.

 

Your funds will be deposited back to your original payment method within 5-10 business days once the return has been processed.

 

Exchanges

Exchanges can also only be made during the 30-day trial. If you want to get your item(s) swapped out, send our help team an email and we'll help you set up an exchange request. 

Products must be returned in like-new condition with the original packaging to be eligible for a refund. Consumable products (as listed above) must be at least three-quarters full to be eligible for an exchange.